If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original product packaging.
- Returned items must have no visible signs of wear or use.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return.
- Print the prepaid return shipping label that you will receive by email.
- Send all items back to us using the label provided.
- It will usually take 3-5 business days to receive a refund or store credit after we process the returned item
- Customer will not need to pay a shipping fee unless the item arrives damaged or with clear signs of wear or use, in which a refund will not be issued, per terms stated above.
- If you receive a damaged item or are missing an item from your order, please contact us so we can make it right!
- Contact us at 607-319-5260 or at email@example.com with any questions or concerns!
- Our shop strives to be helpful and stress free for everyone. Thank you again for choosing to shop at Sunny Days of Ithaca!